Yes! If you're local to the Newcastle/Hunter area in NSW, you can collect your order directly from our Black Hill studio. Simply click Pick Up at checkout to remove shipping fees. Once your order is ready, we’ll send you pickup details.

We ship Australia and New Zealand Wide from our small studio located in the Black Hill NSW

Each order is individually crafted and packaged with attention and care. Our current standard turnaround time is up to 5 business days. Please check the homepage header for up-to-date processing times as they are subject to change. During peak periods like Christmas and Easter, processing times may vary. We strive to provide the quickest turnaround possible.

Absolutely! We provide tailor-made order options to transform your vision into reality. Go to our Custom Order Page, and we'll work closely with you to bring your ideas to life.

If you find, after placing your order, that you have misspelt a name, please contact us ASAP and we will endeavour to address this.

Please ensure upon purchase that all names are spelt correctly as once items are made we can not make any changes.

Unfortunately we are unable to accept returns or exchanges on custom orders due to change of mind, accidental order, incorrect name etc. We are unable to provide responsibility for any lost mail once it leaves our care, or if incorrect address was supplied.

Crafted for Perfection: Guaranteeing Your Delivery Meets Your Expectations. However, in the rare event that you receive a damaged item, an incorrect order, or we have misspelled name, rest assured, we'll swiftly replace the item and cover the return costs.